Terms of Service

1. The Service

AI CRM provides software for business messaging and CRM workflows, including WhatsApp Cloud API connectivity, optional Facebook Messenger and Instagram messaging, templates, campaigns, bots, contacts, and team collaboration.

Features may depend on your subscription plan and on third-party platforms (Meta, payment providers, AI providers). We may change or discontinue features with reasonable notice where practicable.

2. Accounts and eligibility

You must provide accurate registration information and keep credentials secure. Workspace owners are responsible for all activity under their tenant, including team members and API keys.

You represent that you are using the Service for a legitimate business and that you have authority to bind your organization.

3. Meta, WhatsApp, and messaging compliance

If you connect WhatsApp, Facebook, or Instagram, you must comply with Meta Platform Terms, WhatsApp Business Messaging Policy, Commerce Policy, and all applicable laws (including marketing consent and opt-out rules).

You are solely responsible for message content, templates, customer opt-ins, and how you use end-user data. We may suspend access for policy abuse, spam, or security risk.

WhatsApp message fees and conversation charges billed by Meta are your responsibility unless a separate written agreement says otherwise.

4. Acceptable use

You agree not to:

• Send unlawful, harmful, deceptive, or unsolicited bulk messages in violation of applicable law or Meta policies.
• Attempt to bypass authentication, plan limits, or another customer’s workspace.
• Reverse engineer the Service except where allowed by law.
• Upload malware or content that infringes others’ rights.
• Misrepresent your identity or affiliation when using Meta products through the Service.

5. Customer data and privacy

You retain ownership of content and CRM data you submit. You grant us a limited license to host, process, and transmit that data solely to provide the Service.

Our Privacy Policy (/page/privacy-policy) describes how we handle personal data and how deletion requests work. For Meta Platform Data, you must also honor Meta’s requirements toward end users.

6. Subscriptions and payments

Paid plans are billed via Stripe and/or Razorpay as shown at checkout. Fees are generally non-refundable except as stated in our Refund Policy (/page/refund-policy) or required by law.

Failure to pay may result in suspension or downgrade of the workspace.

7. Intellectual property

The Service, branding, and software are owned by AI CRM or its licensors. These Terms do not transfer ownership of our IP to you. Feedback you provide may be used to improve the product without obligation to you.

8. Third-party services

Meta, Stripe, Razorpay, OpenAI, hosting providers, and other integrations are governed by their own terms. We are not responsible for outages or policy changes by those providers.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

We do not guarantee uninterrupted messaging delivery; delivery depends on Meta networks and recipient devices.

10. Limitation of liability

To the maximum extent permitted by law, AI CRM and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Service.

Our aggregate liability for claims relating to the Service in any twelve-month period is limited to the fees you paid us for the Service in that period (or USD 100 if you are on a free/trial plan).

11. Indemnity

You will indemnify and hold harmless AI CRM from claims arising out of your messaging content, your violation of Meta or WhatsApp policies, your mishandling of personal data, or your breach of these Terms.

12. Suspension and termination

You may stop using the Service at any time and request account deletion as described in the Privacy Policy. We may suspend or terminate access for non-payment, abuse, legal risk, or prolonged inactivity.

Upon termination, your license to use the Service ends. Provisions that by nature should survive (including liability limits, indemnity, and IP) survive termination.

13. Changes to Terms

We may update these Terms by posting a revised version on this page. Continued use after the effective date constitutes acceptance, except where local law requires additional consent.

14. Governing law

Unless mandatory local law says otherwise, these Terms are governed by the laws applicable in the jurisdiction where the AI CRM operating entity is established, without regard to conflict-of-law rules. Courts in that jurisdiction have exclusive venue, subject to applicable consumer protections.